Contact
Contact Talkwyn
Want to contact Talkwyn? Tell us a little about your site and what you need, and a real person will reply by email. For license questions, include the last four characters of your license key, never the full key.
Send us a message
A real person reads every message and replies by email, usually within one business day.
Other ways to contact Talkwyn and get help
- Setup and how-to questions: the Talkwyn docs cover installing, scanning, AI keys, and lead capture, step by step.
- Getting started fast: follow the getting started guide.
- Plans, trials, refunds, and renewals: read the pricing FAQ.
- Your licenses and downloads: open My Account.
- Partner questions: see Talkwyn Partners.
Please do not send passwords, full license keys, or AI keys through the form. We will never ask for them.
We never ask for passwords, license keys, or AI keys.
What to include in your message
- Your website address, and whether it runs on WordPress, WooCommerce, or Elementor
- What you were trying to do, and what happened instead
- Your Talkwyn version and the AI provider you use, for setup questions
- For larger rollouts or agencies, roughly how many sites you manage
A clear message helps us answer in one reply instead of three.
- Website address and platform
- What you tried, and what happened
- Talkwyn version and AI provider
Agencies, partners, and founding customers
Running Talkwyn on many client sites? Mention it in your message and we will point you to the right plan, or read about the white label chatbot for agencies. Founding customers can use the same form to reach the people building the product directly. Tell us what you would like us to build next. We read every suggestion. Wondering when a chat works better than a form? Read chatbot vs contact form.
- AgenciesThe right plan for many sites
- PartnersReferral questions
- Founding customersReach the builders directly
- IdeasWe read every suggestion
Before you contact us
Short answers to the questions we hear most. If yours is not here, ask us directly and a person will reply.
How long does setup take?
About five minutes. Install Talkwyn, paste a free AI key, click Scan my site, pick your color, avatar and welcome message, and turn it on. The setup guide walks through each step.
Is there a free plan?
Yes. The free plan is free forever, not a time-limited demo. It includes the site scan, multilingual answers, lead capture, chat history and the free AI providers. See every plan.
How does the free trial work?
You get every Pro feature for 15 days on one site. No credit card needed. When the trial ends, upgrade with the same key or keep the free plan. Start the trial.
What happens when the answer is not on my site?
Talkwyn says it could not find that and offers to have your team follow up. It answers business questions only from your own content, so it never invents a price or a policy.
Where are chats and leads stored?
In your own website database. Messages go only to the AI provider you picked, and you can turn chat logs off or have them deleted after a number of days you choose. Read our privacy approach.
Do I need to pay for AI?
Not to get started. Groq, Google Gemini, OpenRouter and Cloudflare Workers AI offer free tiers. Add more than one and Talkwyn switches automatically when one hits its limit. Pro adds OpenAI, Anthropic Claude, Mistral and DeepSeek. Choose an AI provider.
Will it slow down my site?
The chat script is small, loads after your page, and talks to your server only when someone sends a message.
Does it work outside WordPress?
Talkwyn is live today as a WordPress plugin that works with WooCommerce. A Shopify app and a one-line embed for any website are in development, and Wix, Webflow, Squarespace, HubSpot and Zapier are planned. See every integration.
Does it show where each answer came from?
Yes. Source links appear under every answer, so visitors can open the page the answer came from and read more.
Can I hide the chatbot on some pages?
Yes. Hide it on checkout, thank-you or any page you choose, so it never gets in the way.
Related pages
Terms of service
License terms, sites per plan, renewals, and upgrades.
Refund policy
How refunds work and what happens to the license.