Hotels and travel
A hotel chatbot that answers guests before they book
Talkwyn is a hotel chatbot for hotels, guesthouses and travel businesses. It reads your room, rate, policy and local guide pages, then answers guests in their own language at any hour. When a guest wants to book or has a special request, it takes their details and emails your front desk.
Sample boutique hotel
Answers in your language
What time is check in?
Check in starts at 3 pm and check out is at 11 am.
Gibt es Parkplätze am Hotel?
Ja, das Hotel hat einen eigenen Parkplatz. Laut unserer Seite kostet ein Platz 15 € pro Nacht.
Guests plan trips at night, from other time zones
A traveler is comparing three hotels at 2 am their time. They want to know if breakfast is included, whether pets are allowed, and how far you are from the station. The answers are on your site, spread across the rooms page, the policies page and the location page. If nobody answers, they book the hotel that made it easy.
Your front desk hears the same questions every day: check in times, parking, airport transfers, cancellation rules, late check out. Each one is quick, but together they pull staff away from the guests standing in the lobby.
And your guests come from everywhere. Some write in German, French, Spanish or Arabic, and they are more likely to book when they get an answer in their own language.
Sample hotel
Answers in your language
Is breakfast included, and are pets allowed?
Breakfast is included with every room, and small pets are welcome. The policies page has the details. Want the link?
How Talkwyn works as your hotel chatbot
One scan, and your rooms, policies and local tips become answers.
Answers from your own pages
Rooms, the rates you publish, amenities, policies and your local guide come from your published pages, with source links under each answer.
Replies in the guest’s language
It detects the language of each message and replies in kind. Room names, prices and emails stay exactly as they are. Arabic displays right to left.
Collects booking requests
When a guest asks to book or wants a special arrangement, it offers a short form inside the chat. The request is saved in WordPress and emailed to you right away.
Says when it does not know
If late check out or a room upgrade is not on your site, it says so and offers to have your team follow up. It never invents a rate or a policy.
Stays off your booking pages
Hide the chatbot on booking, payment or thank-you pages, so nothing distracts a guest at the last step.
A hotel chatbot example in German
A guest writes in German. Talkwyn answers in German from the hotel’s English pages, keeps prices exactly as listed, and hands the availability question to the front desk.
English translation
- Hello, is there a transfer from the airport?
- Yes. According to our getting here page, the hotel offers an airport shuttle for 25 € per trip. Please book it 24 hours in advance.
- And can I bring my dog?
- Yes, small dogs are allowed in selected rooms. The fee is 20 € per night.
- Do you have a double room free from May 12 to 15?
- Unfortunately I can’t check availability. Leave your name and email address, and the front desk will get back to you.
This is an example conversation with a made-up hotel. Answers come from that hotel’s own pages. See the German chatbot for websites page for more on German replies.
Sample boutique hotel
Answers in your language
Hallo, gibt es einen Transfer vom Flughafen?
Ja. Laut unserer Anreiseseite bietet das Hotel einen Shuttle vom Flughafen für 25 € pro Fahrt an. Bitte buchen Sie ihn 24 Stunden vorher.
Und darf ich meinen Hund mitbringen?
Ja, kleine Hunde sind in ausgewählten Zimmern erlaubt. Die Gebühr beträgt 20 € pro Nacht.
Haben Sie vom 12. bis 15. Mai ein Doppelzimmer frei?
Die Verfügbarkeit kann ich leider nicht prüfen. Hinterlassen Sie Ihren Namen und Ihre E-Mail-Adresse, dann meldet sich die Rezeption bei Ihnen.
Set up your hotel chatbot the right way
A chatbot is only as good as the pages it reads. A few choices before you go live make the difference between a helpful assistant and a confusing one.
- Publish what guests ask. Check in and check out times, parking, breakfast, pets, airport transfers and the cancellation policy. Talkwyn can only answer what your pages say.
- Keep rates and offers current. If a page still shows last season’s prices, the chatbot will quote them. Edit the page and the index updates.
- Do not expect it to confirm availability or take payments. It answers questions and collects booking requests. Your team or your booking system handles the rest.
- Hide it on booking and payment pages with the hide-on-page setting.
- Ask guests not to share card numbers or passport details in the chat. A request only needs a name and a way to reach them.
- Test it in the languages your guests use before you turn it on for everyone.
Chats and leads stay in your own database. You can turn logs off, or have them deleted after a number of days you choose.
Hotel chatbot setup
- Publish check in, parking, pets, cancellation
- Keep rates and offers current
- Test in your guests’ languages
- Confirm availability or take payments
- Ask for card numbers or passport details
Features for hotels and travel businesses
Included in every plan
- Reads room, rate, policy, location and local guide pages
- Reads menus, custom fields and Elementor content
- Source links under every answer
- Replies in German, French, Spanish, Arabic, English and many more languages
- Understands follow-ups like “and is breakfast included?”
- Booking requests through a short form in the chat, emailed instantly
- Hide the chatbot on booking, payment or any other page
- Only public, published content is indexed
Pro adds
- Paid AI models for top language quality
- Analytics and inbox
Other businesses that live on bookings
Hotels share a lot with other places that take reservations. A restaurant chatbot answers menu and table questions, a salon chatbot handles prices and appointment requests, and a gym chatbot covers memberships and class times.
Run a tour company or a small travel agency? The AI chatbot for small business page covers setup on a tight budget. You can also browse every industry page.
Hotel chatbot questions
Short answers to the questions we hear most. If yours is not here, ask us directly and a person will reply.
Can it check room availability?
No. Talkwyn answers from your published pages and does not see your booking calendar. When a guest asks about dates, it collects a booking request and emails it to your team.
Will it quote an old rate?
It only uses what is on your site. Keep your rate and offer pages current, and the index updates when you edit them. It never invents a price.
Can guests ask in German, French or Arabic?
Yes. It detects the language of each message and replies in that language, using your own pages as the source. Arabic displays right to left. Quality depends on the AI model you choose.
Does it work with my booking system?
Talkwyn is live as a WordPress plugin and reads your published pages. It does not connect to booking systems. You can hide it on booking and payment pages.
Where are guest chats stored?
In your own WordPress database. Messages go only to the AI provider you picked, and you can turn logs off or auto-delete them.
Is there a free trial?
Every Pro feature is free for 15 days on one site. No credit card needed. After that you can upgrade with the same key or keep the free plan. Begin at the Talkwyn free trial page.
Does it answer when we are closed?
Yes. It answers from your pages at any hour, and saves any lead so your team can follow up when you open.
Does it replace my team?
No. It handles the routine questions your pages already answer, and hands interested visitors to your team.
What should I publish before I turn it on?
Clear pages for your services, prices, opening hours, service area and policies. Talkwyn can only answer from what you publish.
How long does setup take?
About five minutes. Install Talkwyn, paste a free AI key, click Scan my site, pick your color, avatar and welcome message, and turn it on. The setup guide walks through each step.
Related pages
Restaurant chatbot
Menus, opening hours and table requests.
Salon chatbot
Services, prices and appointment requests.
Gym chatbot
Memberships, class times and trial passes.
Multilingual chatbot
How Talkwyn replies in each visitor’s language.
WordPress chatbot plugin
Install, scan your site, and go live in about five minutes.
All industries
See how Talkwyn works for other kinds of business.
Law firm chatbot
Practice areas, hours, and consultation requests.
Home services chatbot
Service areas, quotes, and call backs.