Ecommerce
An ecommerce chatbot that knows every product you sell
Talkwyn is an ecommerce chatbot that reads your store, including product prices, stock status, sizes and your shipping and returns pages. Then it answers shoppers in their own language, day and night, with links to the right product. When it does not know, it says so and passes the question to your team.
Sample online store
Answers in your language
Do you have the linen shirt in large?
Yes. The Linen Camp Shirt is in stock in Large and costs $45. Would you like the size guide too?
Et quel est le prix en XL ?
La taille XL coûte aussi $45 et elle est en stock.
Shoppers ask before they buy. Most stores make them wait.
A shopper is on your product page at midnight. They want to know if the medium runs small, whether you ship to their city, and how returns work. The answers are on your site, spread across three pages. Most people will not go looking. They close the tab.
Email and contact forms are too slow for this moment. Live chat needs someone online. And many stores sell to people who write in Arabic, Spanish, French or Hindi, while the store itself is only in English.
The questions are almost always the same: size, stock, price, delivery, returns, payment. An ecommerce chatbot that has read your store can answer all of them in seconds, in the shopper’s own words, so the sale does not stall on a simple question. Start with the questions shoppers ask before they buy.
Sample clothing store
Answers in your language
Does the medium run small?
The size guide says it fits true to size, and medium is in stock.
How do returns work?
You can return unworn items within the window on our Returns page. Want the link?
How Talkwyn works as your ecommerce chatbot platform
One scan, and your catalog and policies become answers.
Reads your catalog
Talkwyn scans your WooCommerce products, including price, stock status and attributes like size and color, plus your pages and menus. When you edit a product, the index updates.
Answers only from your store
Prices, shipping and returns come from your own pages, with source links under each answer. It never invents a price or a policy.
Replies in the shopper’s language
It detects the language of each message and replies in kind. Product names, prices and emails stay exactly as they are.
Turns questions into leads
When a shopper asks about bulk orders, custom work or a callback, it offers a short form inside the chat. You get the lead by email right away.
Stays out of checkout
Hide the chatbot on checkout, thank-you or any other page, so nothing distracts a buyer at the last step.
A conversational ecommerce chatbot, in practice
Here is how a typical exchange could look on a small clothing store. The shopper asks a follow-up without repeating the product name, and Talkwyn keeps up.
Sample clothing store
Answers in your language
Hi, does the Harbor Rain Jacket come in green?
Yes. The Harbor Rain Jacket comes in Forest Green, Navy and Black. Forest Green is in stock in sizes S to L.
and how much is that?
It is $89. Orders over $75 ship free within the country, according to the shipping page.
Can I return it if it doesn’t fit?
Yes. Unworn items can be returned within 30 days. The returns page explains how to start one.
I need 20 of these for my team. Can someone call me?
Happy to set that up. Leave your name and number and the team will call you about a bulk order.
This is an example conversation with a made-up store. Every answer comes from that store’s own product, shipping and returns pages.
Ecommerce chatbot examples
These are short example exchanges for different kinds of stores. They are not from real customers. They show the kind of questions an ecommerce chatbot handles when it has read the store first.
- Shoe store. Shopper: “Do the trail runners fit wide feet?” Chatbot: “The product page says they run true to size with a roomy toe box. A wide version is listed in black only.”
- Skincare shop. Shopper: “Is the night cream fragrance free?” Chatbot: “Yes, the ingredients list on the product page says fragrance free.”
- Home goods. Shopper: “Do you deliver to Sharjah?” Chatbot: “Yes. The delivery page lists Sharjah with 2 to 3 day delivery.”
- Electronics. Shopper: “Is the 65 inch model in stock?” Chatbot: “It shows out of stock right now. The 55 inch model is in stock.”
- Bakery with online orders. Shopper (in Spanish): “¿Hacen pasteles sin gluten?” Chatbot (in Spanish): “Sí, la página de pedidos incluye dos pasteles sin gluten.”
- Furniture. Shopper: “Can I pay in installments?” Chatbot: “I could not find that on the site. Would you like the team to get back to you?”
Notice the last one. When the store has not written something down, Talkwyn does not guess. It offers a human instead.
Sample stores
Answers in your language
¿Hacen pasteles sin gluten?
Sí, la página de pedidos incluye dos pasteles sin gluten.
Can I pay in installments?
I could not find that on the site. Would you like the team to get back to you?
What you get
Included in every plan
- Scans WooCommerce products: price, stock status and attributes
- Reads pages, posts, menus, custom fields and Elementor content
- Keeps the index current when you edit a product or page
- Source links under every answer
- Understands follow-ups like “and how much is that?”
- Replies in the shopper’s language, including messages that mix two languages
- Lead form inside the chat, saved in WordPress and emailed to you
- Hide the chatbot on checkout, thank-you or any page
- Works with free AI keys from Groq, Google Gemini, OpenRouter and Cloudflare
Pro adds
- Paid AI models: OpenAI, Anthropic Claude, Mistral and DeepSeek
- Smart search (meaning-based search), analytics and inbox
- WooCommerce product cards and order status lookup
- Lead alerts on Slack and Telegram
Works with WooCommerce today. Shopify is in development.
Talkwyn is live as a WordPress plugin and works with WooCommerce out of the box. See the WooCommerce chatbot page for exactly what it reads from your products.
A Shopify chatbot app is in development. You can join the waitlist on that page. We do not promise launch dates.
Running a small shop with a few products and a lot of questions? Our page on the AI chatbot for small business covers setup on a tight budget.
Ecommerce chatbot questions
Short answers to the questions we hear most. If yours is not here, ask us directly and a person will reply.
Will it make up prices or discounts?
No. Talkwyn answers business questions only from your own content, and it never invents a price or a policy. If the answer is not on your site, it says so plainly instead of guessing. When the shopper shows interest, it offers to have your team get in touch.
Does it know when something is out of stock?
Yes, for WooCommerce stores. The scan reads stock status along with price and attributes, and the index updates when you edit a product.
Can it answer in Arabic or Spanish if my store is in English?
Yes. It detects the language of each message and replies in that language, using your English content as the source. Quality depends on the AI model you choose. Product names and prices stay as they are.
Will it slow down my store?
The chat script is small, loads after the page, and only talks to your server when someone sends a message.
Do I need a paid AI plan?
No. You can start with free AI keys from providers like Groq or Google Gemini. Add more than one and Talkwyn switches automatically when one hits its limit.
Is there a free trial?
Yes. Every Pro feature is free for 15 days on one site. No credit card needed. After that you can upgrade or keep the free plan. Start from the Talkwyn free trial page.
Can it take bookings?
It collects booking requests. When a visitor wants to book, Talkwyn offers a short form inside the chat and emails the request to you, so your team confirms the time.
Does it answer when we are closed?
Yes. It answers from your pages at any hour, and saves any lead so your team can follow up when you open.
Does it replace my team?
No. It handles the routine questions your pages already answer, and hands interested visitors to your team.
What should I publish before I turn it on?
Clear pages for your services, prices, opening hours, service area and policies. Talkwyn can only answer from what you publish.
Keep exploring
Talkwyn AI chatbot for websites
The overview: how Talkwyn reads your site and answers.
WooCommerce chatbot
What Talkwyn reads from your WooCommerce products.
AI chatbot for small business
Setup and costs for small teams.
Start your free Pro trial
Every Pro feature free for 15 days.
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AI chatbot for small business
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